FAQ
What are the delivery charges associated with MIYAX services?
At MIYAX, we believe in transparent pricing. Our service fee is all-inclusive, covering all aspects of our memorial spaceflight service, including delivery charges. We provide complimentary shipping to ensure a seamless experience for our clients.
How does MIYAX ensure the privacy and security of cremated remains during transit?
Preserving the dignity and security of your loved one’s remains is our utmost priority. Our secure, pre-paid mailing kit includes:
• A specially designed container for the ashes
• Protective packaging materials
• A Tamper-proof Security Seal
What is MIYAX's policy regarding unsuccessful launches?
We stand behind our service with a launch guarantee. In the unlikely event of an unsuccessful initial launch due to factors beyond our control, MIYAX commits to arranging a second launch at no additional cost to you.
Could you elaborate on the memorial services offered by MIYAX?
MIYAX specializes in celestial memorial services for both humans and pets. Our core offering is a space memorial flight that utilizes advanced rocket technology to launch cremated remains into Earth’s orbit, providing a truly unique and lasting farewell.
What does the MIYAX space memorial service process entail?
Our service follows a carefully designed five-step process:
i. Order placement and payment processing
ii. Dispatch of our specialized ash collection kit
iii. Secure storage of the cremated remains
iv. Execution of the space launch
v. Provision of personalized memorial keepsakes
i. Order placement and payment processing
ii. Dispatch of our specialized ash collection kit
iii. Secure storage of the cremated remains
iv. Execution of the space launch
v. Provision of personalized memorial keepsakes
Is it possible to cancel an order, and are there any associated fees?
We understand that circumstances can change. Clients have the option to cancel their order at any point prior to the space launch. However, please be aware that cancellation fees may apply, as detailed in our cancellation policy. We encourage you to review this policy or contact our customer service team for specific information.
What memorial items are included with MIYAX services?
To honor and commemorate your loved one, we provide a Personalized Memorial Video with all our services. For our pet memorial services, we also offer a Commemorative Statue, crafted to a standard design, as an additional keepsake.